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Terms & Policies

ORDERING INFORMATION: Thank you for ordering from Mer-Sea & Co. We hope you enjoy our products. Please read our terms carefully. All of our candles and most of our products are hand-poured to order, so please allow at least two weeks for fulfillment. Mer-Sea specializes in gifts, lifestyle and state of mind products. We are excited to be working with you! 

ORDERING: Please place written orders through sales representatives, trade shows or by contacting Mer-Sea directly through email or fax. Orders will generally not be shipped until payment has been received.

MINIMUMS: Upon approval as a DEALER, minimum opening orders are per approved resale location as follows: AT HOME/BAIN DE MER/LUXE/TRAVEL WRAPS-SWEATERS: $500 min; TRAVEL ACCESSORIES: $100 min. Orders not meeting $500 minimum will be subject to a $300 per line minimum. All potential retailers are subject to geographic approval. Mer-Sea retains the right to protect territories for current customers. Previously established accounts that have not placed a reorder within 12 months of last order will become inactive. To be reinstated, inactive accounts will be subject to reassessment and may be reopened at Mer-Sea’s sole discretion. Reorders are $100 min. per resale location.

PAYMENT OPTIONS: Credit cards or prepayment with company checks accepted. Opening orders for new retail accounts must be established with a credit card. Subject to Mer-Sea’s discretion, a limited offering of Net 30 terms and credit will be available based on credit references and credit history, once three paid orders and $2,000 in purchases have been fulfilled.

TERMS: Mer-Sea products can be sold for retail purposes only and cannot be redistributed at a wholesale price. Retailers agree to adhere to MSRP, not including shipping. Retailer’s shipping address is the only authorized site for retail sale. Any additional locations must be pre-approved in order to protect our existing retailers. You may not sell Mer-Sea products ONLINE, including third party websites such as eBay and Amazon, WITHOUT EXPRESS WRITTEN APPROVAL from Mer-Sea. Failure to comply may lead to the immediate cancellation of the account. Mer-Sea actively monitors third party websites for violations.

RETURNS:  Please contact Mer-Sea immediately to obtain approval for returns or exchanges. A 15% restocking fee may apply. Return freight charges will be the responsibility of the retailer UNLESS Mer-Sea is at fault.

CLAIMS: Please carefully review your goods upon receipt. Claims must be made within 10 days upon receipt of shipment. A photo of contents and damaged outer packaging/boxes may be required to settle a claim with the freight carrier.

PRODUCT VARIANCES: Many of our products are hand-poured and hand finished and may have variations in color and replication.
COMMON SENSE CAUTION: Remove all packaging before burning candles. Burn within sight. Keep away from things that catch fire. Keep away from children and animals. To reduce sooting, trim the wick to ¼ inch each time the candle is to be lit. Avoid using in drafty areas. Do not burn candle for more than three hours at a time.

14710 W. 105 th Street, Lenexa, KS 66215