Returns & Exchanges
We're happy to accept returns and exchanges on unworn items in their original condition (unwashed, tags attached) for 30 days from date of receipt. Returns coverage may be purchased for $2.98, which provides free unlimited returns and exchanges. If you waive this coverage, you may purchase a return label for $7.99 on items being refunded. Exchanges and returns for store credit are offered at no cost.
How do I process a return or exchange?
We are sorry to hear that your purchase wasn't a perfect fit. Our online portal will guide you through the return/exchange process. Click here then follow the prompts. Please contact us by phone 816-974-3115 or email customerservice@mersea.com for questions.
How do I process a gift return?
We are sorry to hear that your gift wasn't a perfect fit. Unfortunately, we are not able to refund or issue store credit for gift returns - we’re only able to process an exchange. Our online portal will guide you through the exchange process. Click here then follow the prompts.
Have more questions?
We’re here to help! Please email us with any questions you might have.
Email us: customerservice@mersea.com Call us: 816.974.3115.